Treating Our Customers Fairly
At Beacon Asset Management we are constantly striving to offer the most efficient
and customer focused service we possibly can. So whether you need help obtaining
your first mortgage, investment advice or planning your retirement, our team of
skilled and professional independent financial advisers are here to help.
TCF is at the forefront of everything we do to ensure we put the demands, needs
and requirements of our customers first and treat them fairly. As a consequence
of this, we are constantly striving to improve the products and services we deliver,
and the manner in which we deliver them.
The Directors and Senior Management of Beacon Asset Management are fully committed
to ensuring that, our regulator, the Financial Services Authority's (FSA) principles
of TCF are applied and embedded, in all areas and layers of our day-to-day business
activities.
But how do we know if we are meeting these standards? Well that’s where you can
help us. If you have dealt with us, we would like to know whether your experience
lives up to the high standards we set ourselves.
If you have any feedback, good or bad, please let us know because your views are
important to us. They are the essential ingredients that will help us to continuously
develop the service we provide, and shape our future accordingly.
Please click on the designated link displayed at the side of this page to access
a Customer Quality of Advice Questionnaire. We would be very grateful if you could
spend a few minutes completing the questionnaire so that we can learn from your
experiences and ensure that our advice and services are of the highest standard.
It has been designed to find out about your views of the overall service you have
received from us. Comments you make will be anonymous and not attributed to you
in any way (unless of course you decide to leave contact information) but will enable
us to measure and track our performance. You have the option of printing the document,
completing it by hand and sending it to us, or filling in the questionnaire online
and sending it electronically. The option boxes are situated at the top of the questionnaires’
first page.
Underneath the link allowing access to the Customer Quality of Advice Questionnaire
is a further link enabling feedback and suggestions to be made relative to our website
and its contents, or indeed any other service we have provided along the way!! Again
if you have any feedback, good or bad, please let us know.
For a more detailed look at TCF, what it means to us and our commitment to it; please click here.
